Refunds

You may request a return within seven (7) calendar days after the product is delivered. Before returning the product, you must contact Murble Game customer support to request return authorization and instructions.

The buyer is responsible for all return shipping and handling costs. We recommend using a trackable and insured shipping method, as Murble Game is not responsible for returned items that are lost or damaged in transit.

To qualify for a refund, the product must be unused, clean, complete, and in pristine, resalable condition. All balls, the carrying bag, instructions, accessories, and original packaging must be included. Products that are used, dirty, broken, damaged, altered, incomplete, or otherwise not in excellent condition will not qualify for a refund.

Approved refunds will be issued after the returned product has been received and inspected. Original shipping and handling charges, if any, are non-refundable. No returns or refunds will be accepted after the seven-day return period, except where required by applicable law or for products confirmed to have arrived defective or damaged.

By completing your purchase, you acknowledge and agree to this return and refund policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@murblegame.com

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@murblegame.com for questions related to refunds and returns.